You know what?
I’m starting to think that getting Internet at speeds that are *literally too fucking good to be true* is a bad idea. I mean, they couldn’t continue to give people Internet at these speeds and not have to use *baby meat* to keep the gears of that machine running right?
I’m talking about Comcast.
You see, recently I had to make a decision about who I was going to use for Internet over the next year or so, and Comcast seemed like a super huge fricking bargain. Here’s why:
| Company | Comcast | Previous Broadband Provider |
| download speed | 30,000kb/s | 1,500kb/s |
| upload speed | 5,000kb/s | 356kb/s |
| price/month | $89.00 | 85.00 |
Normally, I would say fuck Comcast and that “you get what you pay for”, but goddammit, this seemed to be a super duper sweet deal. I mean with those speeds, I would be able to download whole dvd’s of *educational materials* in minutes.
My previous Internet carrier was awesome. I never actually had an outage while using them for the two years I was a customer.
They were too expensive though (or so the wife says…).
Over the past weekend and this evening my Comcast service has been out for 2 full days. My Internet is up right now, and I’m glad I have my *baby back*, but some friends told me that I could call them and ask for money for the days I was out of Internet.
So I called.
I get this lady on the phone that was just not really interested in the issue and might as well have said “shut the fuck up” to me. One thing that really stuck out about the conversation is what she said after she agreed to give me credit for the two days my shit was down:
CSR: Okay sir, do you have the name or badge number of the person that you spoke to on Sunday?
ME: No.
CSR: Well, you should have that because in order to issue you credits, you’re supposed to call in and report when your outage begins.
ME: I did.
CSR: Well our system doesn’t show that, so you need to make sure that you call in when there’s an outage.
ME: I did.
CSR: Well, the way our system works is that customer accounts are always signed by a CSR. So from the time your service was installed, there has always been a CSR assigned to it. From the moment they open up your record, they are responsible for the account, until the next time you call. It keeps track of who you were working with. So if you had called, the system would have the CSR that you spoke to on your account.
ME: I did call *mean tone*
CSR: Well, *this time* as a *courtesy* I’ll credit you for the two days, but you have to make sure to call in when your service is down in the future.
ME: Well, I will make sure that I demand the CSR’s name and badge number when I have trouble. However, I should not be penalized because the guy at the Comcast 800 number was a scumbag.
CSR: Like I said sir, as a courtesy I’m crediting you the 5 (blah blah blah) dollars.
ME:Okay, but it’s not my fault that the guy I talked to is a scumbag…
She ended the call with the usual questions about if she could help me with anything else. I let her off easily because I just didn’t have the energy for it. Calling one guy a scumbag was satisfaction enough for me.
I think I’m paying for shit service and reliability right about now.
Fuck.